Need help with Punch Escape? Check the FAQ below or contact us directly.
Go to Market → scroll to the bottom → tap "Restore Purchases". This will restore your Premium upgrade and any previous purchases from the App Store or Google Play.
Try restarting the app. If ads persist, go to Market → "Restore Purchases" to re-sync your purchase. If the problem continues, contact us.
Go to Options (gear icon on main menu) → tap on your username → type a new name → tap Save.
Game progress is stored on your device. If you reinstall the app, local progress may be lost. Leaderboard scores and purchases are stored on our servers and can be restored.
You can earn bananas by playing the game, watching rewarded ads (up to 3 per day), claiming daily rewards, or purchasing banana packs from the Market.
Premium removes all ads from the game forever. You still earn full rewards from gameplay and daily bonuses.
Make sure you have the latest version of Punch Escape installed. Try restarting your device. If the issue persists, contact us with your device model and OS version.
Contact us and we'll get back to you as soon as possible.
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